Overcoming (financial mentoring) Failure
No commentsBy Monte Mccarty
To be a successful entrepreneur you are going to have to learn to deal with failure. There is no way around it. Thomas Edison tried over ten thousand different experiments before he finally demonstrated the first incandescent light bulb on October 21, 1879. Bill Gates’ first company, Traf-O-Data, was a failure. Michael Jordan was once quoted as saying: “I’ve missed more than 9,000 shots in my career. I’ve lost almost 300 games. 26 times I’ve been trusted to take the game winning shot; And missed. I’ve failed over and over again in my life. And that is why I succeed.”
In my short stint as an entrepreneur I’ve failed more times than I can count. I have also had my share of success, but it’s not even close to equal. The failures far outweigh the successes, and I’m sure I have a lot more failure ahead of me. I’m OK with that because I know that as soon as I stop failing, I have stopped trying to innovate. It’s the nature of the business of being an entrepreneur, and of success in general.
If it were easy, everyone would do it. It is naive to think that every good idea that you have will result in a successful business venture. I have yet to hear an entrepreneur say “every single idea I come up with seems to work.” More likely, you hear something like “I failed at my first five businesses before this one took off.”
Think about that for a second. Five businesses. Sometimes the number is three, sometimes it’s 20, but the important point is that most entrepreneurs don’t hit a home-run with their first company. It really does amaze me - how many people have the stones to fail five times and still start a sixth business? You have to be supremely confident and treat those previous five times as a learning experience for the sixth. And if number six fails, you have to do the same and move on to number seven.
In my opinion, the most important thing is how you deal with failure. Once you accept that it’s inevitable, you are able to learn from your mistakes and move on. It’s easy to let the failure consume you - not so much because you are pessimistic, but more so because it is hard to see something that you poured your heart and soul into be ignored or rejected. As soon as possible you need to come to the realization that your business is what they are ignoring or rejecting, NOT you. The sooner you do that, the sooner you can objectively analyze why you failed and learn the things necessary for improvement in the future.
Failure isn’t easy and is extremely frustrating, but it’s a necessary part of success. Don’t believe me? Ask Thomas Edison, Bill Gates or Michael Jordan! Ok, asking Thomas Edison might be a little tough, but you get the idea 
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Can Honesty and Business Go Hand in Hand?
By Monte Mccarty
What I want to discuss in this article is the basic idea of honesty. The internet is a wonderful place to do business, but with the continuous flood of spyware, malware, and spam, it can be a horrible and very frustrating for the average user. I am amazed, but not surprised, by the unethical practice of businesses using popups and spam to sell a product. It isn’t surprising because the fact is that those business practices work. Any of us that have worked in this field for awhile know that traffic is king.
My experience has been one of honest return for honesty when dealing with customers. Maybe it’s not a quick buck, but I can look at myself in the mirror in the morning and know I did the right thing. I would rather have a customer for life than a fly by night sale to a customer that I tricked into buying my product. It isn’t always about the bottom line of making cash. It should be about service and product value. Over the past couple of years I have had more business cleaning up computers that have been completely overran with viruses, trojans, and spam than I’ve done computer builds. The number one complaint is ‘I just want to be able to use my computer, not worry about viruses and trojans and updates!!!’ Do I profit from unethical business practices? Yes I do when I spend an hour cleaning up a computer. Do I take the time to teach the user? You bet I do! I spend an hour to two hours with a client after I do a cleanup or a computer build. Do I lose money with this practice? Yes I do, but I gain respect from the customer and that customer will always come back.
The one major challenge with doing business online is that we don’t always get to be face to face with our customers. Even so, there are ways around this that will bring value to your customer and value in repeat business. It doesn’t cost that much to call and thank someone for their business. It doesn’t cost much to send out a thank you card. I think at times we forget that email isn’t the only way to communicate. With the prevalence of spam it isn’t always the best way to communicate either. The internet can be a very impersonal place. It is ethically challenging to all of us who try to sale a product or business online. Is there a chance of giving away too much with little return? That is always a chance we take when we offer advice or tips to a customer. I can guarantee that over time, the word gets around, and your business will develop a core group of customers who value your service and will tell others.
Being a small business is a challenge in the fast paced retail world of chain stores. We can’t offer the huge discounts the major chain stores can, but we can offer service value for the product. I challenge anyone in the IT industry to take that little bit of extra time to teach users the do’s and don’ts of surfing the web. It will benefit your business and benefit the customer as well.
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Your Source For Business Coaching And Financial Mentoring
Standing in Your Customers’ Shoes
By Monte Mccarty
Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers?
I bet you said “Yes”. But are you sure you listed benefits? If you’ll bear with me for another 10 seconds, I’d like to test out a theory on you.
Recap your answers - maybe even write them down. Now list the 5 main things your business does. In other words, what are your 5 core services? What are the 5 core features of your product?
If your first list looks anything like your second, chances are you’re mistaking features for benefits. As a result, it’s likely that your marketing materials aren’t engaging your customer. Customers don’t want to know what you can do. They want to know what you can do FOR THEM.
Don’t talk features - talk benefits.
Don’t be alarmed. You’re not alone. Most business owners and marketing managers are so close to their product or service that they have a lot of trouble distinguishing benefits from the features of their offering. Ask a web host “what are the benefits of your service?”, and you’ll likely hear something along the lines of, “we offer load-balanced server clusters.” But that’s not a benefit… that’s what they do. The benefit is superior uptime and performance.
In fact, so many people think features instead of benefits that it can work in your favour - to dramatic effect. If you can accurately identify your benefits, and convey those benefits to your market, you’ll be light-years ahead of most of your competition. You’ll be converting leads into sales while they’re still bogged down trying to promote features.
So if you’ve ever sat down to write a sales letter and wondered how you’re going to grab your reader’s attention, or you’ve ever gone ’round in circles writing draft after draft of web copy without ever hitting the mark, now you know where you were going wrong.
The only question remaining is, how do you do it right? Advertising copywriters and website copywriters do it all the time - and most of the time, they do it with benefits. Benefits are the copywriter’s holy grail. But if you’re not a seasoned copywriter, how do you identify the benefits you offer your customers?
There are any number of ways to identify the benefits you offer. This article discusses just three:
1) Customer Research
2) Speak to Your Sales Team
3) Make it Easy for Your Customer to Get Buy-In
The method you choose depends on your time constraints, budget, and level of customer interaction.
1) Customer Research
The most obvious way to identify benefits is to ask your existing customers. They’re spending a lot of money on your offering, so you can be sure they know what benefit they’re getting from it. (In many cases, it can be handy to ask them what benefits they’d like to be getting from you too!) Unfortunately, like everyone else, your customers are busy people. In most cases, you won’t get useful feedback by simply sending an email enquiry. You have to make it easy for them to respond, and you have to make it worth their while. Think about questionnaires and surveys for quantitative data, and interviews and focus groups for qualitative data. These are the simplest techniques, but you still have to make sure you interpret the results appropriately. And always remember that they’re self-report methods. People will sometimes tell you what they think you want to hear. (That’s also why you have to word your questions very carefully - try not to ask leading questions.) Of course, there are plenty of other research techniques around. Do a bit of homework and find the methods which best suit your business requirements. But don’t get carried away by the possibilities. All the research data in the world is pointless if you’re not talking the language of your customer.
2) Speak to Your Sales Team
Sadly, not every business can afford to invest in market research. If your budget doesn’t stretch far enough, try talking to your sales people. They’re out in the field every day, talking to customers. And because their livelihood depends on their success in engaging customers, chances are they’ll be able to tell you what your customers want to know. (A word of warning, though… Be careful not to make lofty promises. Unlike your sales team, written collateral doesn’t generate a rapport with your customers. Customers won’t make as many allowances, so you can only stretch the truth so far in writing before your credibility suffers. What’s more, if you do push the boundaries, you’re more likely to be held to your word!)
3) Make it Easy for Your Customer to Get Buy-In
If you don’t have the budget for in-depth customer research, and you don’t have a sales team, a good tip is to imagine how your customer gets buy-in from their boss. Quite often, the decision maker is someone higher up the food chain than your direct audience. Your audience will probably be the key stakeholder - they’ll be the user of your product, or the recipient of your service. But when they find an offering they like, there’s a good chance they’ll have to sell it to someone further up the line. If you can make this sale easier, you’ll have a foot in the door. Don’t just appeal to the sensibilities of the direct audience. You also need to ask yourself what they need to know to convince the decision maker. If the decision maker is a CFO, think Return on Investment (ROI) and Total Cost of Ownership (TCO). If the decision maker is a CIO or MIS, think performance, technological sustainability, availability, manageability, and ease of integration. If the decision maker is a CEO, think liability, risk management, and ROI. And only use jargon to prove you know your stuff. Remember… jargon will probably have the ultimate decision maker scratching their head, not reaching for their cheque book.
There are many many more ways to identify benefits. This is just a very superficial snapshot of some techniques you might like to try. At the very least they’ll get you thinking benefits.
In the end, the message is simple. Forget all the fancy talk about complicated revolutionary marketing principles. Forget new-age hard-sell advertising quick-fixes. Forget looking to so-called “experts” for solutions. Just think benefits. And if you can accurately do that, the rest is just mechanics. Once you know what you want to write about, you just need to put pen to paper. And that’s a whole ‘nother story!
Happy writing!
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Tuesday, November 24th, 2009 at 9:45 am and is filed under finance. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
